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In an emergency call 000 or go to your local hospital emergency department.

Medicare Mental Health Phone Service - 1800 595 212

People who are unable to visit a Medicare Mental Health Centre in person can call the Medicare Mental Health phone service  to speak to a trained professional or receive a referral to a suitable mental health service. The service is available Monday to Friday, 8.30am to 5.00pm (except public holidays).

GPs and other health professionals are encouraged to access the Medicare Mental Health phone service (formerly the Head to Health Phone Service) for advice in supporting their patients and navigating local mental health services that meet the needs of the patient.

Phone service staff ensure that your patient is referred to the appropriate mental health support service with a warm handover.

Medicare Mental Health phone service will continue to keep in touch with the patient until they are connected with the appropriate service provider.

www.medicarementalhealth.gov.au

Medicare Mental Health Kids Hubs - 1800 595 212

Kids Hubs (previously known as ‘Head to Health Kids’) provide a welcoming, inclusive place for children aged 0-12 experiencing mild to moderate developmental, emotional, relational and/or behavioural challenges, while also providing support to their families.  

Kids Hubs are delivered by the Australian Government in partnership with all states and territories. Support through a Kids Hub is free, and you do not need a Medicare card, a GP referral or a diagnosis to access them.

There are several ways to connect with a Kids Hub: 

  • Call 1800 595 212 for information about the Kids Hub and other mental health and wellbeing supports in your local area. 
  • Visit your nearest location and a trained professional will take the time to talk to you to understand and help with your immediate needs. Walk-ins accepted.
  • Call your local Kids Hub directly and make an appointment.

Find your nearest Kids Hub location: www.medicarementalhealth.gov.au/finding-help/kids-hubs

Kids Hubs are not a crisis service. If you need urgent help, call 000 or access crisis support services.

1300 MH CALL - 1300 642 255

Mental health access line

1300 MH CALL (1300 642 255) is a confidential mental health telephone triage service that provides the first point of contact to public mental health services to Queenslanders.

1300 MH CALL is available 24 hours a day, 7 days a week and will link to the caller’s nearest Queensland Public Mental Health service.

The 1300 MH CALL service:

  • is the main point of access into public mental health services
  • can provide support, information, advice and referral
  • can provide advice and information in a mental health emergency or crisis
  • is staffed by trained and experienced professional mental health clinicians
  • will provide a mental health triage and refer to acute care teams where appropriate.

13 HEALTH - 13 43 25 84

Phone 13 HEALTH (13 43 25 84) for 24 hour assessment, referral, advice, and hospital and community health centre contact details.

Find a mental health service

Find a health service in your local area using Find a mental health service or  Head to Health.

Online and phone support services

Alcohol and other drugs

  • Call the Alcohol and Drug Information Service (ADIS) on 1800 177 833 for information, advice, referral, intake, assessment and support 24 hours a day. They offer services for individuals, their family and friends, general practitioners, other health professionals and business and community groups.
  • Counselling online (drug and alcohol) 1800 888 236
  • Quitline 13 78 48

Suicide

At risk of suicide

  • Lifeline 13 11 14
    24-hour national telephone crisis counselling service and online counselling
  • Suicide Call Back Service 1300 659 467
    24-hour national telephone counselling and online service for people 18 years and over
  • Kids Helpline 1800 551 800
    Free confidential 24-hour telephone and online counselling for young people aged 5 to 25 years
  • Beyond Blue 1300 224 636
    24-hour telephone support and online chat service with links to local services
  • e-headspace
    Online counselling for young people 12 to 25 years
  • Mind Health Connect
    Website aggregates mental health resources and content from the leading health organisations

Bereaved by suicide

  • StandBy 
    Coordinated community response service to families, friends and communities who have been bereaved through suicide
  • Support after Suicide
    Information, resources and group support for those bereaved by suicide
  • headspace School Support
    Provides online support to secondary schools affected by suicide

Community suicide prevention

Topics:
Mental illness
Suicide prevention
Alcohol & other drugs